Questions or need help?
If you have questions about KITE — Asset Live, billing, fleet exports, or getting started, use the contact form or email us.
Email: support@www.kiteasset.co.za
We check messages regularly and respond within 48 business hours.
New customer? Start your workspace or see pricing.
Contact form
Submissions are saved to our support queue. We reply by email — this form does not send mail automatically.
Or email us directly at support@www.kiteasset.co.za. Never submit passwords.
Frequently asked questions
- How do I export a full fleet report?
- Yes. Managers on a paid plan can export fleet inspection data from Fleet → Inspection analytics as Excel or PDF — including issues, photo links, and release pass URLs for the date range you select.
- How does subscription billing work?
- Paid workspaces are billed monthly via PayFast. When your billing period ends you enter a short grace period, then the workspace is blocked until payment is completed. Managers can renew from Fleet → Billing.
- Can I add more sites or branches?
- Yes. One site is included in the base paid plan. Each additional site is billed monthly — configure extra sites at signup or contact support to adjust your plan.
- How quickly will support respond?
- We check messages regularly and aim to respond within 48 business hours.
- Who should employees contact about their data?
- Drivers and yard staff should contact their organization administrator first. Organization admins can reach us for platform-level requests.
- How do I contact support?
- Use the contact form on this page or email support@www.kiteasset.co.za.